Privacy Policy
Ecatcho storefront
Ecatcho operates this online storefront as a commercial shopping and delivery service. This Privacy Policy explains how we collect, use, and share personal information when you browse or place orders on Ecatcho.
By using the Service, you agree to the collection and use of information in accordance with this policy. We use personal information to operate and improve Ecatcho, fulfil orders, and support customers. We do not sell your personal information.
Terms used here have the same meaning as in our Terms & Conditions, unless otherwise defined on this page.
Information Collection and Use
To provide a better experience, we may ask for personally identifiable information such as your name, phone number, email address, and delivery address. We retain this information as needed to process orders, communicate with you, and improve the Service.
The storefront may use third-party services that process limited technical or analytics data (for example maps, payments, messaging, or advertising measurement). Those providers handle data under their own policies.
Examples of third-party privacy policies that may apply:
Log Data
When you use the Service, we may automatically collect technical Log Data such as IP address, browser or device type, pages visited, approximate location derived from delivery settings, timestamps, and error diagnostics. This helps us keep Ecatcho reliable and secure.
Cookies
Cookies and similar technologies are small pieces of data stored on your device. They help the site remember preferences, keep sessions working, and understand usage.
Ecatcho and some third-party tools may use cookies or local storage for essential storefront features, analytics, or marketing measurement. You can control cookies through your browser settings; disabling them may limit parts of the Service.
Service Providers
We may work with trusted third parties to:
- Host and operate the Service;
- Process payments and deliveries;
- Send transactional messages (SMS, WhatsApp, email);
- Analyse how the Service is used; or
- Provide customer support tools.
These providers may access personal information only to perform work on our behalf and are expected not to use it for other purposes.
Security
We take commercially reasonable steps to protect your personal information. No method of transmission over the internet or electronic storage is fully secure, so we cannot guarantee absolute security.
Links to Other Sites
The Service may contain links to sites we do not operate. If you follow a third-party link, their privacy practices apply. We are not responsible for the content or policies of external sites.
Children's Privacy
Ecatcho is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Please review it periodically.
Contact Us
Questions about this Privacy Policy? Contact Ecatcho at support@ecatcho.com or through the storefront WhatsApp / support channels.
