Terms & Conditions
Ecatcho storefront policies
By browsing or placing an order on Ecatcho, you agree to these Terms & Conditions. Please read them carefully along with our Privacy Policy.
Orders & delivery
Orders are confirmed once placed successfully. Delivery time depends on the slot you select at checkout and local delivery conditions. You are responsible for providing accurate contact and address details.
Replacement
If you receive a wrong, missing, or damaged item, contact us promptly with your order details and photos where helpful. Eligible cases may be replaced for the affected items after verification by support.
Returns
Eligible products may be returned when you are not satisfied, within the return window and product condition rules shared by support. Perishable or opened hygiene-sensitive items may have limited return eligibility.
Product quality
We aim to sell products that meet our listing standards. Product images and descriptions are provided to help you choose; slight natural variation may occur for certain goods.
Pricing & payment
Prices shown at checkout apply to your order. Cash on delivery and other available methods may be offered depending on your region. Delivery charges are calculated from your delivery location and current delivery settings.
Changes
We may update these Terms & Conditions from time to time. Continued use of the service after changes are posted means you accept the updated terms.
Contact
Questions about these terms? Email support@ecatcho.com or use the WhatsApp help button on the Ecatcho storefront.
